Delete your account and data

Delete in the app (recommended)

Open Settings, tap Delete account and confirm. You need an internet connection. If the app cannot reach our server, nothing is deleted and the app tells you.

Deleting in the app proves that the request comes from your device, because the app signs it with its own credential from our server. It removes your data from our servers and then clears the app's data on this device. The app starts again as new.

What deleting removes

Deleting your account is permanent.

• On our servers we delete your device registration, your push token, your alert preferences, your recovery key and the log of alerts sent to you. We also delete the aurora sightings you reported with their notes, the photos you uploaded with their files and fingerprints, your likes, the reports you filed, your chase-group memberships and posts, display name, mascot avatar, stamps and leaderboard entries. The partner promotion events and score views linked to your device go too, and so do the hashes of your IP address and networks that we keep against abuse. Everything else linked to your device ID goes as well.
• A chase group you created passes to the member who has been in it longest. If no other member can take it over, the group is deleted.
• On this device, when you delete in the app, the app clears its copies of your sightings and photos, your spot visits, your stamps, your settings (apart from a few settings of the device itself, such as the app language) and the cached forecasts.

If you no longer have the device or the app

If you saved a recovery key (Back up account under Settings > Account), you can still delete in the app. Install AuroraChaser on any phone, go to Settings > Account, tap I have a code and enter the key. Then delete your account as described above.

Without a recovery key, e-mail us at hello@aurorachaser.app from any address. Tell us what you can, so we can find the right data: your display name, if you set one, roughly when and where you used the app, and any sightings or photos you shared.

Your account has no name, e-mail address or password, so we cannot prove that an e-mail comes from you. We look for data that matches what you tell us, and delete it only if we are confident it is yours. If you never set a display name or shared anything, we usually cannot tell your data apart from anyone else's. If we find no match, or cannot be sure, we tell you and delete nothing. We reply within one month.

Deleting after an e-mail removes the data on our servers. It cannot clear the app's data on a device you no longer have.

What we keep afterwards

When deletion is complete, your device registration and everything linked to it are gone from our live database and photo storage. Our backup copies, which we use only to recover the service after a failure, can still hold them for up to 14 days. Then they expire.

These are not deleted with your account:

• A network block placed after a rule violation stays until it expires, at most 180 days after it was placed. It holds only a salted hash and no longer names your device.
• Anonymous totals, which are linked to no device, stay as they are.
• Copies other people made. We cannot delete copies that other people saved or screenshotted outside the app.

Questions

Questions about deleting your data, or a restriction you would like us to review? E-mail us at hello@aurorachaser.app. AuroraChaser is published by Honig Enterprises B.V. Our Privacy Policy has our full details and explains how we handle your data.